Frequently Asked Questions
Do you accept digital artwork? Yes. Please see our Artwork Guidelines for more information.
Is there an extra charge for artwork? Artwork is included under the standard $25 new project set-up fee. If your artwork requires additional work to make it suitable for engraving, we reserve the right to charge additional make-ready charges of approx. $35/hour.
How long is the usual production time for my order? (Express Graphic) We offer very fast service on most products. Please click here for more information.
What other products do you offer? We specialize in crystal, glass and marble only. We have 53 years experience in the recognition industry and will often refer requests for other products to known professionals in our industry.
I need ideas or suggestions for an award. Can you help? Consulting services are available to suggest ideas or products that might better fit your company's objectives and goals. We can help with design changes, format, or layouts for your award. Contact us.
What is sandblasting or sand carving?(sandblasting graphic) A time-tested method for engraving crystal, glass and marble to produce a deep etched look, it is assisted by digital technology but still done by hand. It involves developing a mask for the custom artwork, protecting the award, and then blasting thousands of tiny sand particles in a uniform pattern to produce superior depth and consistency. While some engravers will use lasers, we do not use this shortcut because of the inconsistency caused by the heat, which sometimes fractures the glass/crystal and produces an inconsistent engraving.
How much does engraving or etching cost? Our prices include engraving. There is a one-time set-up charge of $25 per order.
Is there a lettering limit for each item? The space available for engraving is usually limited only to your good taste. On elegant recognition products, we usually try to encourage the "less is more" theory.
Can I send you my own item for you to engrave? We discourage this process because we cannot control quality in these situations.
How are your products packaged? All products are boxed individually and wrapped effectively for shipping safety. A smooth-finished white corrugated box is standard for most products. We utilize manufacturer branded boxes (i.e. Waterford Crystal®) whenever possible, however many of our custom awards require unique boxing solutions. Crystal may be packed in black, blue, or white presentation boxes. Individual labels are provided on personalized orders to help you with organizing your event.
As experienced shippers of glass products, we pack our items very carefully using double-wall boxes and foam. We maintain adequate shipping insurance to reduce risk of damage caused by handling during transit.
How do you ship? Fedex Ground is our preferred method. We also offer Fedex Express-Saver (2-3 Day Air Service), Fedex 2-Day, and Fedex Standard Overnight or Priority Overnight. Please be aware that marble and crystal products are very heavy, and charges for air shipments delivery can be very expensive. We also utilize UPS as an alternative, and can direct-bill shipping charges to your Fedex or UPS account as a courtesy.
Truck Shipments: If your shipment is in excess of 400 pounds or is unusually large, we contract with reputable freight lines.
International Shipping: We prefer Fedex for International Single-Piece shipments. We prefer a customer Fedex account number to make the customs process easier. For larger shipments, we utilize an experienced freight forwarder.
What if my awards are engraved incorrectly? Engraving mistakes are checked for accuracy against customer supplied text and signed proofs. If we cause an error, we will apologize and replace your items immediately at our sole expense. Customer errors are replaced as quickly as possible and billed again with a courtesy discount. Customers are ultimately responsible for correct spelling of names and custom information on engraving proofs.
Where is your showroom?
Our showroom is adjacent to our production facility, located at:
1451 Empire Central, Suite 101
Dallas, Texas 75247
What are your hours? Our phone lines are open from 9am to 6pm Central Time (USA), Monday thru Friday. Email may be answered at any time of the day or night, but never more than 24 hours after you send it (Weekends and Holidays excepted). We are closed for an extended period around the following US holidays: President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas/New Year's Day.
How long until someone contacts me? Our goal is to respond to your e-mail before the business day is over. We feel that an internet customer is equivalent to a person standing in our showroom, and we will respond to your requests quickly.
Do you offer discounts to anyone? Yes. Our discounts are based on quantity and volume. Please ask a customer service representative how to qualify.
Do you have a retail store? No. We do have a corporate showroom at our offices in Dallas, which business customers may visit by appointment.
Who are some of your customers? We sell to mostly businesses and professional organizations, including athletic, business, and government associations or agencies. We accept orders from individuals when our minimum order policy is met, but we are primarily focused on serving businesses with speed and reliability. Our customers include the very largest companies in the world, as well as volunteer groups and individuals, and small business. Anyone who believes in the value of recognition.