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Minimum Order: |
$100 U.S. (re-orders and online
orders excepted) |
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Payment: |
Due at the time of artwork approval
unless credit terms have been approved. |
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Payment Methods: |
VISA, Mastercard, Discover, American
Express Cards preferred. Prepayment by check or wire transfer. |
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Credit Terms: |
Terms are only offered to credit-worthy
government agencies and established businesses if approved in
advance by our representative. Written (faxed) Purchase Orders
are required. A credit card guarantee may be required on your
opening order if we deem necessary. |
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Returns: |
All sales are final, no refunds
without our written permission. |
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Set-up charge: |
$25 for each new project. Waived
for repeat orders or multiple orders on the same account with
identical ship-dates. |
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Engraving charges: |
Are included in the quoted price,
except for setup charges. We reserve the right to impose additional
engraving charges when asked to engrave areas beyond the standard
engraving area for a given product. |
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Proofs: |
All orders require an approved artwork
proof. If you fail to approve our artwork, no engraving will
be completed and the order will be canceled. Email communication
is considered binding and final. |
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Corrections: |
All engraving mistakes are checked
against customer-supplied text and approved art proofs. If we
make a mistake, we will correct it as soon as possible at our
sole expense. Customer errors are re-billed with a courtesy discount.
Customers have final responsibility for spelling of names in
proofs. |
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ASI/PPAI: |
No. We sell direct to maintain
quality service at the best price. Distributors/Dealers are
welcome, but we do not offer wholesale pricing. |
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Turnaround time: |
Normal turnaround is 5 days. Details. |
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Rush Charges: |
Orders that must ship soon than
5 business days will incur a rush charge of $50 or 5%, whichever
is greater. To avoid rush charges, choose Express Service
items. |
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Express Service: |
Items marked for Express Service
are in-stock and can be shipped in less than 5 days without any
rush charge (regular shipping charges apply). |
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