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ORDER TERMS

Minimum Order: $100 U.S. (re-orders and online orders excepted)
Payment: Due at the time of artwork approval unless credit terms have been approved.
Payment Methods: VISA, Mastercard, Discover, American Express Cards preferred. Prepayment by check or wire transfer.
Credit Terms: Terms are only offered to credit-worthy government agencies and established businesses if approved in advance by our representative. Written (faxed) Purchase Orders are required. A credit card guarantee may be required on your opening order if we deem necessary.
Returns: All sales are final, no refunds without our written permission.
Set-up charge: $25 for each new project. Waived for repeat orders or multiple orders on the same account with identical ship-dates.
Engraving charges: Are included in the quoted price, except for setup charges. We reserve the right to impose additional engraving charges when asked to engrave areas beyond the standard engraving area for a given product.
Proofs: All orders require an approved artwork proof. If you fail to approve our artwork, no engraving will be completed and the order will be canceled. Email communication is considered binding and final.
Corrections: All engraving mistakes are checked against customer-supplied text and approved art proofs. If we make a mistake, we will correct it as soon as possible at our sole expense. Customer errors are re-billed with a courtesy discount. Customers have final responsibility for spelling of names in proofs.
ASI/PPAI: No. We sell direct to maintain quality service at the best price. Distributors/Dealers are welcome, but we do not offer wholesale pricing.
Turnaround time: Normal turnaround is 5 days. Details.
Rush Charges: Orders that must ship soon than 5 business days will incur a rush charge of $50 or 5%, whichever is greater. To avoid rush charges, choose Express Service items.
Express Service: Items marked for Express Service are in-stock and can be shipped in less than 5 days without any rush charge (regular shipping charges apply).

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Trademark Notices:
The Recognition Source® is a registered service mark of The Recognition Source, Inc.
Waterford Crystal® and Marquis by Waterford® are registered trademarks of Waterford Wedgwood PLC, Kilbarry, Waterford, Ireland.
The Recognition Source is an authorized re-seller of Waterford to special markets.
All logos and registered trademarks pictured as engraving samples are the property of their respective owners. Use on photographed samples is intended to demonstrate the type and quality of the work we do; no endorsement of product or company is implied in any case.

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The Recognition Source I 1451 Empire Central Dr. I Suite 101 I Dallas, Texas I 75247 USA