Terms of Service

Last Updated: September 15, 2026

These Terms of Service (“Terms”) govern your access to and use of the website located at www.recognitionsource.com and any products or services offered through the Site by Recognition Source, LLC.

By accessing the Site, creating an account, submitting an order, or purchasing products from us, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Site or purchase products from us.

1. Eligibility and Use of the Site

You may use the Site only for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use the Site for any unlawful or fraudulent purpose.
  • Attempt to interfere with the proper operation or security of the Site.
  • Access the Site using automated means except where expressly permitted.
  • Copy, reproduce, distribute, or exploit Site content without authorization.
  • Submit false, inaccurate, or misleading information.

We reserve the right to restrict or terminate access to the Site if we reasonably believe these Terms have been violated.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, colors, images, pricing, availability, and other information displayed on the Site are accurate.

However, minor variations may occur, including variations in color, appearance, dimensions, materials, finishes, engraving, printing, manufacturing, or packaging.

Images displayed on the Site are intended for illustrative purposes and may not perfectly represent the appearance of the final product.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

3. Orders

Submitting an order through the Site does not necessarily constitute our acceptance of the order.

We reserve the right to accept, reject, limit, or cancel any order for reasons including:

  • Product availability.
  • Pricing or product-information errors.
  • Suspected fraud or unauthorized transactions.
  • Shipping restrictions.
  • Production limitations.
  • Errors in customization information.
  • Other circumstances that prevent us from reasonably fulfilling the order.

If we cancel an order after payment has been received, we will issue an appropriate refund for the canceled portion of the order.

4. Pricing

Prices displayed on the Site are listed in U.S. Dollars unless otherwise indicated.

Prices may change without notice.

We reserve the right to correct pricing errors. If an error affects an order that has already been submitted, we may contact you to provide the option to proceed at the correct price or cancel the affected item or order.

Prices do not include taxes, shipping charges, duties, customs fees, or other charges unless specifically stated.

5. Payment

Payment must be made using one of the payment methods made available during checkout.

By providing payment information, you represent that:

  • You are authorized to use the payment method provided.
  • The information you provide is accurate.
  • You authorize us and our payment processors to charge the applicable amount.

Orders may be delayed or canceled if payment cannot be verified or authorized.

6. Taxes

Applicable sales taxes and similar governmental charges may be collected where required by law.

Customers claiming tax-exempt status are responsible for providing valid exemption documentation before an order is processed as tax exempt.

7. Shipping and Delivery

Shipping charges shown during checkout are estimates or calculated rates based on factors such as shipment weight, destination, selected service level, packaging assumptions, and carrier information.

Delivery dates and transit times are estimates and are not guaranteed unless specifically stated otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

  • Carrier delays.
  • Weather.
  • Natural disasters.
  • Labor disruptions.
  • Customs delays.
  • Incorrect or incomplete shipping information supplied by the customer.
  • Government actions.
  • Other events beyond our control.

Customers are responsible for providing an accurate and complete shipping address.

Additional charges resulting from address corrections, refused shipments, delivery changes, storage, redelivery, or other carrier-imposed fees may be the responsibility of the customer.

Risk of loss and title to products will transfer as permitted by applicable law and the shipping terms applicable to the transaction.

8. Custom, Personalized, and Made-to-Order Products

Certain products may be customized, personalized, engraved, printed, decorated, assembled, or manufactured according to information supplied by the customer.

You are responsible for carefully reviewing and approving all submitted:

  • Names.
  • Dates.
  • Logos.
  • Artwork.
  • Spelling.
  • Grammar.
  • Colors.
  • Layouts.
  • Sizes.
  • Quantities.
  • Personalization instructions.
  • Other customization details.

Once production has begun, customized or personalized products generally cannot be changed, canceled, returned, or refunded except where the product is defective or we made an error.

Approval of a proof, artwork file, mockup, or personalization instruction constitutes authorization for us to produce the product according to that approval.

9. Customer-Supplied Artwork and Intellectual Property

If you provide us with a logo, photograph, trademark, design, artwork, text, graphic, or other material, you represent and warrant that you have all rights and permissions necessary for us to reproduce and use that material to fulfill your order.

You grant us a limited license to reproduce, modify, format, resize, engrave, print, or otherwise use the supplied material solely as reasonably necessary to fulfill your order.

You agree that you are responsible for claims arising from materials you provide that infringe or violate the rights of another party.

We reserve the right to refuse artwork or customization requests that we reasonably believe may violate applicable law or third-party rights.

10. Proofs and Approvals

Where applicable, we may provide a digital or physical proof before production.

It is the customer's responsibility to carefully review the proof.

Approval of a proof confirms that the customer accepts the displayed:

  • Wording.
  • Spelling.
  • Artwork.
  • Placement.
  • Layout.
  • Design.
  • Personalization.
  • Other visible production details.

We are not responsible for errors that appeared on an approved proof unless the final product materially differs from the approved proof.

11. Cancellations

Order cancellation requests should be submitted as soon as possible.

Orders that have entered production, customization, fulfillment, or shipment may not be eligible for cancellation.

If costs have already been incurred before cancellation, those costs may be deducted from any refund to the extent permitted by applicable law.

12. Returns and Refunds

Returns are governed by our Return Policy, available at: [LINK TO RETURN POLICY]

Unless otherwise stated in the Return Policy, products must meet the applicable eligibility requirements before being returned.

Customized, personalized, engraved, decorated, clearance, special-order, and made-to-order products may be non-returnable except where required by law or where the product is defective or incorrect due to our error.

Customers should inspect shipments promptly after delivery and notify us of damaged, defective, missing, or incorrect items within [NUMBER] days of receipt.

13. Damaged or Lost Shipments

If an order arrives damaged, you should retain all products, cartons, labels, and packaging materials and contact us at Sales@Recognitionsource.com within 7 business days of receipt.

We may request photographs or other documentation in order to process a replacement, refund, or carrier claim.

Claims involving lost or damaged shipments will be handled in accordance with applicable carrier procedures and our policies.

14. Intellectual Property

Unless otherwise stated, the Site and its contents—including text, graphics, photographs, product images, logos, icons, designs, software, and other materials—are owned by or licensed to us and are protected by applicable intellectual-property laws.

You may use the Site for personal or legitimate business purchasing purposes.

You may not reproduce, modify, distribute, sell, license, publicly display, scrape, or commercially exploit Site content without our prior written permission.

15. Third-Party Services

The Site may rely on or link to services operated by third parties, including payment processors, shipping carriers, e-commerce platforms, analytics providers, and other service providers.

We are not responsible for the independent practices, availability, content, or services of third parties.

Your use of third-party services may also be governed by their own terms and policies.

16. Privacy

Your use of the Site is also subject to our Privacy Policy: [LINK TO PRIVACY POLICY]

Please review the Privacy Policy for information about how personal information may be collected, used, disclosed, and protected.

17. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS EXCEPT FOR WARRANTIES EXPRESSLY PROVIDED BY US IN WRITING.

WE DISCLAIM WARRANTIES TO THE EXTENT PERMITTED BY LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

18. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RECOGNITION SOURCE, LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, AFFILIATES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SITE, PURCHASE OF PRODUCTS, SHIPPING DELAYS, OR THESE TERMS.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING FROM A PARTICULAR ORDER WILL NOT EXCEED THE AMOUNT PAID TO US FOR THE PRODUCTS GIVING RISE TO THE CLAIM.

Some jurisdictions do not permit certain limitations or exclusions of liability, so some of the foregoing provisions may not apply to you.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Recognition Source, LLC and its affiliates, officers, employees, and agents from claims, losses, liabilities, damages, and expenses arising from:

  • Your misuse of the Site.
  • Your violation of these Terms.
  • Materials or intellectual property supplied by you.
  • Your violation of another person's rights.

20. Governing Law

These Terms will be governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any legal proceeding relating to these Terms or transactions with us will be brought in the courts located in Texas, except where applicable law provides otherwise.

21. Dispute Resolution

Any dispute arising from these Terms or a transaction with us will first be addressed through good-faith efforts between the parties to resolve the matter informally.

22. Changes to These Terms

We may update these Terms from time to time.

When changes are made, the revised Terms will be posted on this page with an updated “Last Updated” date.

Changes will apply prospectively unless otherwise permitted by law.

23. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

24. Entire Agreement

These Terms, together with any policies incorporated by reference, constitute the agreement between you and us regarding use of the Site and applicable purchases, except where a separate written agreement applies.

25. Contact Information

Questions regarding these Terms may be directed to:

Recognition Source, LLC
7425 US 287 HWY.
Arlington, TX, 76001
Email: Sales@Recognitionsource.com
Phone: 1-800-374-8575
Website: www.recognitionsource.com